De-sucking the Library User Experience

De-sucking the Library User Experience

  • Jeremy Prevost, Northwestern University, j-prevost {AT} northwestern [DOT] edu

Have you ever thought that library vendors purposely create the worst possible user experience they can imagine because they just hate users? Have you ever thought that your own library website feels like it was created by committee rather than for users because, well, it was? I’ll talk about how we used vendor supplied APIs to our ILS and Discovery tool to create an experience for our users that sucks at least a little bit less.

The talk will provide specific examples of how inefficient or confusing vendor supplied solutions are from a user perspective along with our specific streamlined solutions to the same problems. Code examples will be minimal as the focus will be on improving user experience rather than any one code solution of doing that. Examples may include the seemingly simple tasks of renewing a book or requesting an item from another campus library.

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